Refund Policy

Last Updated: April 30, 2026 Effective Date: May 1, 2026

This Refund Policy applies to all paid Subscriptions to FORMD products and Services. It is incorporated into and forms part of the Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.

This Refund Policy is provided in addition to — not in place of — your non-waivable consumer rights under applicable law. If a mandatory consumer protection law in your jurisdiction grants you a stronger refund right than this Policy, that mandatory right applies.

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1. Quick Summary

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2. FORMD Pro (Mobile App) Refunds

The FORMD Mobile App is distributed through the Apple App Store. Refunds for FORMD Pro purchases are governed by Apple's refund policy and processed by Apple, not by FORMD. We do not have the technical ability to issue refunds for App Store transactions.

To request an App Store refund:

1. Visit https://reportaproblem.apple.com on a web browser, or open the Settings app on your iOS device → tap your name → Subscriptions → FORMD → Cancel Subscription / Report a Problem;
2. Sign in with the Apple ID used for the purchase;
3. Find the FORMD charge and select "Request a Refund";
4. Choose a reason and submit.

Apple's decision on refund eligibility is final. If you have additional questions, you can contact us at support@tryformd.com and we will provide what assistance we can, but we cannot override Apple's decision.

Cancellation of FORMD Pro through the App Store stops future renewal charges but does not by itself trigger a refund of any past charge. To cancel, follow Apple's instructions at https://support.apple.com/en-us/HT202039.

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3. Coach Plan: 7-Day Unused-Account Refund

Eligibility. You qualify for the 7-Day Unused-Account Refund if all of the following are true:

1. You are the Coach Customer and the request is made from the email address on the Coach Account;
2. The request is received by FORMD within seven (7) calendar days of the first paid charge for the Coach Account (i.e., the charge that converts the Trial to a paid Subscription, or the first standalone paid charge if no Trial was used);
3. The Coach Account is "Unused," meaning, as of the time the refund is requested:
   • no Athlete has been invited to connect to the Coach Account (including by email invitation, invite link, or coach code); and
   • no training plan has been created in the Coach Account by any Authorized User;
4. The Coach Account has not been suspended or terminated for cause under Section 17.3 of the Terms of Service; and
5. The Coach Customer has not previously claimed a refund under this Section 3 or under Section 4 for any prior Subscription.

What you receive. A full refund of the most recent paid charge for the Coach Account, returned to the original payment method via Stripe within five (5) to ten (10) business days. Cancellation of the Coach Account is processed concurrently. Founding Coach status is forfeited per Section 11.10 of the Terms of Service.

How to request. Email support@tryformd.com from the email address on the Coach Account, with the subject line "7-Day Unused Refund Request." Include the Coach Account email and date of the first paid charge. We will verify eligibility (we can see whether Athletes have been invited and whether plans have been created) and respond within five (5) business days.

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4. Coach Plan: 90-Day Setup-Fee Guarantee

We back the Coach Platform with a 90-Day Setup-Fee Guarantee: if you don't qualify by Day 90, we refund your setup fee automatically.

Eligibility (automatic, no claim required). You qualify for the 90-Day Setup-Fee Guarantee if all of the following are true at the Day-90 evaluation:

1. You paid a setup fee at signup (the founding-coach setup fee on Coach / Gym / Gym Pro tiers — $199 / $499 / $999 respectively);
2. The Day-90 evaluation determines you did NOT achieve either of the qualification paths:
   • (a) Active Athlete Path: 15 or more Athletes with at least one logged workout in the 90-day window; OR
   • (b) Sprint Completion Path: 4 sprint requirements complete in the 90-day window (a sprint requirement is one of: first paid Athlete, first plan published, first message sent to an Athlete, first race result imported);
3. The Coach Account has not been suspended or terminated for cause under Section 17.3 of the Terms of Service;
4. You have not previously claimed a refund under Section 3 for the same Subscription;
5. You have not made misleading or fraudulent statements to FORMD in connection with the qualification (FORMD reserves the right to investigate suspected gaming of the qualification thresholds — e.g. inviting fake Athletes — and to withhold the refund on confirmed gaming).

What you receive. A full refund of the setup fee (not the subscription fees — those follow standard cancellation rules in Section 5) returned to the original payment method via Stripe within five (5) to ten (10) business days of the Day-90 evaluation. Your Coach Plan subscription continues unless you separately cancel under Section 5.

How it works (automatic). No claim is needed. The Day-90 evaluation runs on Day 90 of your first paid Subscription. The system classifies your outcome as one of: active_15 (qualified via path a, no refund), sprint_complete (qualified via path b, no refund), both (qualified via both paths), or unqualified (refund eligible — refund processes automatically within 5-10 business days). You receive an email at the Day-90 evaluation explaining your outcome.

If you want to opt out of the automatic refund (e.g. you want to keep your founding rate and continue without the setup fee back), email support@tryformd.com from the email address on the Coach Account within seven (7) days of the Day-90 evaluation email, with the subject line "Decline 90-Day Refund." Decline is permanent for that Subscription.

Important: A claim under Section 3 (Unused-Account Refund) and the automatic 90-Day Setup-Fee Guarantee in this Section 4 are mutually exclusive. If you claim the Unused-Account Refund in the first 7 days, the 90-Day Guarantee no longer applies (because the Subscription is cancelled).

Verification. Active Athlete count and Sprint Completion status are computed against FORMD's authoritative analytics records. Disputes about the count are resolved in favor of the Coach Customer where the data is ambiguous and in FORMD's favor where the data is clear. The Day-90 evaluation is timestamped and auditable; you may request the evaluation detail via support@tryformd.com.

Why this exists. New coaches taking a chance on the Coach Platform deserve a clear answer: if it works (15+ athletes engaged, or 4 sprint reqs done), you keep building; if it doesn't, you get your setup fee back without arguing.

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4.5 HYROX Coach Toolkit (one-time add-on)

The HYROX Coach Toolkit is a one-time $97 digital purchase that ships at signup (auto-granted to annual coaches; available as an order bump for monthly coaches). The Toolkit is download-on-purchase digital content delivered via signed URLs.

14-day refund window. You may request a full refund of the Toolkit purchase within fourteen (14) calendar days of the purchase charge, regardless of whether you have downloaded the Toolkit content. After 14 days, no refund (the Toolkit is download-on-purchase digital content and cannot be returned).

How to request. Email support@tryformd.com from the email address on the Coach Account, with the subject line "Toolkit Refund Request." Include the date of the Toolkit purchase. Refund processes via Stripe within five (5) to ten (10) business days. (The Coach Platform settings also include a "Request Toolkit Refund" button while the 14-day window is open — this button hides automatically after 14 days.)

Enforcement. The 14-day window is enforced server-side. Refund requests via the API or stale UI past the 14-day window are rejected with a 409 conflict.

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5. Cancellation, Renewal, and Pro-Rata Refunds

5.1 Cancellation Is End-of-Period

Cancellation of a Coach Plan is effective at the end of the then-current billing period. You retain access to the Coach Platform through the end of the period for which you have paid, and you will not be charged again at the next renewal. No pro-rata refund is issued for partial billing periods, except as required by applicable law or as expressly provided in this Policy or an Order Form.

5.2 Renewal Charges

If a Coach Plan automatically renews and the Coach Customer requests a refund of the renewal charge:

• Within seven (7) days of the renewal charge, with no Athlete invited or plan created during that renewal period, the Coach Customer may request a full refund under Section 3, treating the renewal charge as the "first paid charge" for that renewal period.
• Otherwise, renewal charges are not refundable. If you forgot to cancel before renewal, contact support@tryformd.com — we'll review on a case-by-case basis and may, at our discretion, offer a partial credit or pro-rata adjustment.

5.3 Annual Plans, Mid-Term Cancellation

Annual Coach Plans are paid in advance for a 12-month term. Mid-term cancellation:

• Within the 7-day or 30-day windows of Sections 3 or 4, the eligibility and remedy in those sections apply (i.e., a full refund of paid charges).
• After those windows, no pro-rata refund is provided. The Subscription remains active through the paid annual term and is not auto-renewed if you have submitted a cancellation.

5.4 Enterprise Subscriptions

Enterprise Subscriptions are governed by the Order Form. The Order Form may include refund or termination-for-convenience terms different from this Policy. Where the Order Form is silent, no refund is provided for pre-paid Enterprise fees during the minimum term.

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6. Add-Ons, Overages, and Onboarding Fees

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7. Termination by FORMD; Effect on Refund Rights

If FORMD terminates a Coach Account for convenience (Section 17.2 of the Terms of Service), FORMD will refund pre-paid, unused fees on a pro-rata basis for the post-termination period.

If FORMD terminates a Coach Account for cause (Section 17.3 of the Terms of Service, including for material breach of the AUP), no refund is provided. Cause-based termination forfeits any otherwise-available refund right under Sections 3 or 4 of this Policy.

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8. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your card issuer instead of contacting us first, FORMD reserves the right to (a) suspend the Coach Account immediately; (b) treat the disputed amount as outstanding and invoice the difference; and (c) terminate the Coach Account if the chargeback is not withdrawn or resolved promptly.

Please contact us at support@tryformd.com before disputing a charge. In nearly every case, we can resolve the issue faster (and in your favor, where appropriate) than your card issuer can.

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9. Currency, Taxes, and Fees

• All amounts shown in this Policy are in U.S. Dollars (USD). Refunds will be issued in USD to the original payment method; the actual amount you receive in a non-USD account may vary based on exchange rates and bank fees outside FORMD's control.
• Refunds are net of any non-refundable third-party processing fees that FORMD does not recover from the original payment processor (rare in practice — Stripe refunds the original processing fee for refunds issued within 90 days, and we will pass that recovery through to you).
• We do not refund taxes (sales, VAT, etc.) collected on your behalf if those taxes have already been remitted to a tax authority and cannot be recovered. We will recover and refund taxes where lawfully possible.

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10. How to Contact Us About a Refund

Email: support@tryformd.com

Required information for any Coach Plan refund request:

• The email address on the Coach Account;
• Date of the charge for which a refund is requested;
• Which provision of this Policy the request is made under (e.g., Section 3, Section 4, Section 5.2);
• A short description of the situation if discretionary review is requested.

We aim to respond to every refund request within five (5) business days. Refunds are processed within five (5) to ten (10) business days of approval.

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11. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated by updating the "Last Updated" date and, where the change reduces refund rights for an existing Subscription, by email at least thirty (30) days before the change takes effect. Refund requests are evaluated under the version of this Policy in effect at the time the charge to be refunded was made.

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If you have any questions about this Refund Policy or are unsure which provision applies, email us at support@tryformd.com. We'd rather answer a question than have you guess.